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Terms & Conditions

AskPa Billing Software · Usage Agreement
Effective: 2025
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Please read these terms carefully.

By using the AskPa billing software, you agree to the following terms and conditions. These terms govern your access to and use of our SaaS platform for restaurant billing, inventory management, and sales reporting.

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01
Services Provided

AskPa provides a software-as-a-service (SaaS) platform for restaurant billing, inventory management, and sales reporting. We reserve the right to update features or modify the interface to improve performance.

🍽️ Restaurant Billing 📦 Inventory Management 📊 Sales Reporting
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02
User Accounts & Security
Eligibility
You must be a legally registered business entity or a person capable of forming a binding contract under the Indian Contract Act, 1872.
Responsibility
You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your sole responsibility.
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03
Payment & Subscriptions
Fees
Subscription fees are billed in advance on a monthly or annual basis.
Taxes
All fees are exclusive of GST, which will be charged as per applicable Indian tax laws.
Non-Payment
Failure to pay subscription fees may lead to temporary suspension or permanent termination of access to the software.
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04
Data Ownership & Compliance
Your Data
You retain full ownership of all menu data, transaction records, and customer information uploaded to AskPa.
Our License
You grant AskPa a limited license to host and process this data solely to provide the contracted services.
Compliance
You agree to comply with all local laws, including the Digital Personal Data Protection (DPDP) Act, 2023, regarding your customers' data.
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05
Prohibited Uses

The following actions are strictly prohibited on the AskPa platform:

⛔ Reverse engineer, decompile, or attempt to extract the source code of AskPa.
⛔ Use the software for any illegal or unauthorized purpose.
⛔ Upload malicious software or viruses to the platform.
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06
Limitation of Liability
AskPa is provided "as is." While we strive for 99.9% uptime, we are not liable for any loss of business, profits, or data resulting from:
Server downtime or technical glitches.
Incorrect data entry by the Merchant or their staff.
Internet connectivity issues at the Merchant's premises.
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07
Refund & Cancellation Policy
Subscription Cancellations

You may cancel your AskPa subscription at any time through your dashboard or by emailing our support team. Cancellation will take effect at the end of the current billing cycle.

Refund Eligibility
📅 Monthly Plans
No Refund

Once a month is paid for, you will have access until the end of that period. No refunds are offered.

🗓️ Annual Plans
Pro-Rated · 7-Day Window

Cancel within 7 days of purchase for a pro-rated refund minus a 10% admin fee. No refunds after day 7.

🔧 Setup Fees
Non-Refundable

One-time implementation or hardware setup fees, if applicable, are strictly non-refundable.

Technical Issues
48-Hour Outage Clause
In the rare event that the software is unusable due to a major system-wide failure on our end for more than 48 consecutive hours, we may, at our discretion, provide a credit note or an extension of your subscription period.
Process for Refunds
1
Email support@askpa.in with your business name and transaction details.
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2
Our team reviews your eligibility against the refund policy criteria.
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3
Approved refunds processed via original payment method within 7–10 working days.